Braabby Ambassador agreement

Braabby is an online tutoring platform for the Cameroon GCE (Ordinary and Advanced Level), operated from Cameroon and available at braabby.com. In this document "Braabby", "we", "us" and "our" mean the operator of that platform; "you" means the person accepting this document.

Registered particulars — company name, legal form, RCCM number, taxpayer number and registered office — are filed with the competent Cameroonian authorities and are stated in full on our published company information page. Where this document must name the contracting entity, that entity is the registered operator of Braabby.

Correspondence: legal@braabby.com for legal notices, privacy@braabby.com for data-protection requests, and the in-app Help & Support centre for everything else.

Braabby teaches school-age learners, and every Braabby teacher is an adult. A learner under 18 may use Braabby ONLY under the direct supervision of a parent or legal guardian. This is a condition of using the platform, not a recommendation, and it applies to every lesson, every message and every payment. (Separately, any student under 21 uses Braabby under the responsibility of a parent or guardian, who accepts these documents on their behalf.)

What direct supervision means

• A parent or guardian must know when each lesson is scheduled, and must be at home and reachable while it takes place.
• Lessons are live video with an adult. The parent or guardian must be able to see and hear the lesson at any moment, and may sit in on any lesson, at any time, without asking. No teacher may object to a parent being present, and no teacher may ask a learner to be alone, to close a door, or to move to a room where they cannot be seen.
• The parent or guardian should read the learner's messages with teachers from time to time. Every conversation stays on Braabby precisely so that a parent can do this.
• The account belongs to the family. The guardian is responsible for what is done through it — bookings, coins, messages and conduct — and should hold the password rather than leave it with a young child.
• A learner under 18 who cannot be supervised in this way should not use Braabby.

What Braabby does on its side

• Every teacher is identity-checked against a government ID and their qualifications are reviewed by a person before they may teach a single lesson.
• All teaching happens in Braabby's own classroom and all messaging happens on Braabby. A teacher may not move a learner to WhatsApp, a personal number, or any channel a parent cannot see. Asking to is a serious breach and grounds for immediate removal.
• Every lesson is one-to-one — one teacher and one student — and the platform records who attended and for how long.
• Messages may be reviewed where there is a safeguarding concern, as set out in our Privacy Policy.
• A concern about any teacher's conduct can be reported from the lesson or the chat at any time. It reaches a person, and a teacher may be suspended while it is reviewed.

If anything about a teacher's behaviour worries you — a request to talk privately elsewhere, contact outside lesson times, questions that have nothing to do with the subject, or anything that makes a learner uncomfortable — stop the lesson and report it through Help & Support, or email legal@braabby.com. Tell us even if you are not sure. We would far rather review something harmless than miss something that mattered.

• Anyone aged 18 or over can apply. You apply at braabby.com/referral, and a person at Braabby decides.
• You give your name, your phone number, where you are based, and photographs of your identity document. All four are needed before an application can be decided.
• Braabby may refuse an application. A refusal always says why, and you can ask us to look again through Help & Support.
• An Ambassador account is its own account, with its own email address and its own phone number. Your phone number is where your money is sent, so it must be yours.
• Braabby staff are never rewarded under this programme.
• Being an Ambassador is one level only: you are paid for the people you bring, never for anyone they go on to bring.

• Your code is created when you agree to this document, after your application is approved. It is yours alone.
• You can share your code or your personal link however you like, as long as you share it yourself: Braabby never uploads your contacts, never messages anyone in your name, and never sends texts for you.
• If somebody follows your link, their browser remembers your code for 30 days, so it is still there when they sign up.
• A student or a teacher can arrive through your link or type your code when they sign up. A code can only be given while signing up: it cannot be added to an account afterwards.
• Your link page shows your first name and initial, and nothing else about you.
• Braabby may pause a code that is being misused (see section 6).

• A student counts when both of these have happened, in either order: their first yearly access fee has been paid and confirmed by the payment provider, and Braabby has approved their identity.
• A teacher counts when Braabby verifies them.
• Each person can be referred once, ever, and by one person only.
• Only real money counts. A fee marked as paid without a confirmed payment does not.
• Being brought by an Ambassador changes no check: a student's identity is reviewed in the usual way and in the usual order, and so is a teacher's application.
• Somebody who has not got there within 90 days of joining no longer counts. For a teacher that means being verified within those days; the teaching that follows has no deadline of its own.

• When a student you brought pays their first yearly access fee: 500 XAF if they are an O-Level student, 1000 XAF if they are an A-Level student. The amount follows the fee they actually paid.
• When a teacher you brought is verified by Braabby: 500 XAF.
• And then 1000 XAF more for either of them — for the student once they have taken 2500 minutes of lessons that actually happened, and for the teacher once they have taught the same 2500 minutes. That is fifty lessons of fifty minutes, or one hundred of twenty-five, or any combination that adds up.
• There is no deadline on the second payment. It counts whenever the lessons are taken or taught.
• Minutes are counted from the length of the lesson booked — 25 or 50 minutes — and not from time spent in the classroom.
• Only lessons that were paid for count. Lessons paid with free coins, lessons that did not take place, lessons that were refunded, and Braabby's own onboarding lesson do not.
• Each of the two payments is made once per person, ever. Nothing is paid again when a student renews their access fee in a later year.
• Braabby pays money, not coins. It arrives in a wallet of your own.

• Each payment waits 3 days after it falls due, so that a payment reversed in that time is never paid out.
• A payment waits, rather than being refused, while your application is not approved, while your account is under a fraud hold, or while a question about the referral is being looked at by a person.
• A payment is refused if your account has been suspended or closed, or if theirs has.
• A payment already made can be taken back if the fee behind it is refunded or reversed, or if the referral turns out to break this agreement. A reversal is recorded as its own entry; nothing is ever quietly erased.
• A decision to hold, refuse or reverse a payment can be questioned through Help & Support, and a person will look at it again.

• Your payments arrive in a wallet attached to your Ambassador account.
• You ask to withdraw, and the money is sent to the mobile-money number on your account and to no other. You cannot send it somewhere else.
• A withdrawal is authorised by a code emailed to you, and approved by a senior member of Braabby staff before any money moves.
• Braabby may ask you to confirm the name on your mobile-money account before sending money to it.
• Braabby pays no interest on money held in your wallet.

• Do not refer yourself, anyone whose account you control, or anyone who already has a Braabby account.
• Do not create accounts in order to earn payments, and do not pay anybody's access fee in order to collect a payment for it.
• Do not say anything untrue about Braabby, what it costs, or what a student will get.
• Do not send unsolicited messages, and do not share your link anywhere you have been asked not to.
• Do not present yourself as an employee of Braabby, or make promises on Braabby's behalf.
• If a school or an organisation is an Ambassador, the same rules apply to it and to anybody acting for it.
• Braabby compares accounts for signs that a referral is not genuine — among them a shared phone, a shared email, the same device, and an unusual number of referrals in one day. A referral with a strong sign is held for a person to look at. Nothing is capped, and nobody is refused for being popular.
• Where this agreement is broken, Braabby may refuse or reverse payments, pause your code, and end your place in the programme.

• Braabby switches the programme on and off, and a code works only while it is on. When it is switched off, no new students are recorded against your code, but a student who had already joined with it can still count, and you are still paid as this agreement promises.
• You can stop at any time. Payments already earned are still paid.
• Braabby may end your place in the programme, with a reason, and you can ask us to look again.
• You agree to this document with one tap before your code is created. Your agreement is recorded with the date and the version.
• Braabby may change this agreement for the future. A change never takes away a payment already earned.
• You take part on your own account. You are not an employee, an agent or a partner of Braabby, and nothing here creates any of those.
• What Braabby pays you is yours to declare. Braabby does not deduct tax from it and gives no tax advice.

These terms are governed by the laws of the Republic of Cameroon. They are written to comply with, among others, Law No. 2010/012 of 21 December 2010 on cybersecurity and cybercrime, Law No. 2010/021 of 21 December 2010 governing electronic commerce, Framework Law No. 2011/012 on consumer protection, and applicable OHADA Uniform Acts.

We would always rather resolve a concern amicably. Please first contact us through the in-app Help & Support so we can try to settle the matter directly. If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of Cameroon.

We may update this document as the platform, our practices or the law change. The date at the top always shows when it was last revised, and the current version is the one published on braabby.com.

Where a change materially affects your rights or what you pay, we will tell you in advance through the platform or by email, and — where the law requires it — ask you to accept the new version before you continue.

Questions about this document? Reach us through the in-app Help & Support centre, or by email at legal@braabby.com (privacy matters: privacy@braabby.com). We aim to respond promptly.